Kashmir Impulse Desk

Srinagar, April 4 

The government said Friday that isolated complaints of overcharging and harassment of tourists have not affected overall visitor numbers, even as authorities continue to address such issues through existing mechanisms.

In a written reply to a question by National Conference legislator Tanvir Sadiq, the government said visitor experience remains central to sustaining the region’s tourism sector, but added there is no evidence of a broader decline in tourist inflow linked to reported incidents.

Officials acknowledged that occasional complaints related to overcharging and service quality do arise, warning that such behaviour can harm the destination’s image if left unchecked.

Authorities said these grievances are addressed through established systems, including Tourist Reception Centres, helplines, online complaint portals and the Tourist Police.

According to the government, 508 complaints have been received since January 2025, of which 413 have been resolved.

To improve service standards, the administration conducts regular training and capacity-building programs for tourism stakeholders, covering areas such as hospitality, housekeeping, guiding services, food and beverage operations, first aid and safety protocols.

However, the government said there is currently no proposal to introduce mandatory certification or rating systems for all stakeholders.

It said that licensing and registration requirements are already governed under existing laws, while steps are being taken to further strengthen training and regulatory mechanisms.

Tourism remains a key driver of economic activity in J&K, with officials saying efforts are ongoing to maintain growth and enhance the region’s reputation as a visitor-friendly destination.